Salesforce Agentic Work Units (AWU) Explained for Developers
Salesforce의 AWU(Agentic Work Unit)는 AI 에이전트가 완료한 하나의 개별 작업을 의미합니다. 토큰이 AI가 얼마나 많이 “말했는지"를 측정한다면, AWU는 AI가 실제로 얼마나 많은 작업을 완료했는지를 측정합니다. 개발자에게 AWU는 Agentforce 비용을 이해하고 예측하며 최적화하는 핵심 단위입니다. What Are Salesforce Agentic Work Units (AWU)? An Agentic Work Unit is a discrete, measurable action completed by a Salesforce AI agent — one unit of work executed on behalf of a customer or employee, tracked independently of how many tokens that work consumed. Salesforce CEO Marc Benioff introduced the metric during the Q4 FY2026 earnings call on February 25, 2026, positioning AWUs as the industry-standard way to quantify AI agent productivity rather than raw token volume. As of Q1 FY2027, the platform has processed over 19 trillion AI tokens translating to 3.8 billion total AWUs, with 1.6 billion AWUs generated in a single quarter — a 111% quarter-over-quarter growth. The key insight for developers: AWU is elastic. Salesforce’s stated goal is to deliver more AWUs from fewer tokens as model efficiency improves, meaning the same budget should fund progressively more agent work over time. Whether that promise holds depends directly on how well you architect your agents. ...